Return & Refund Policy

Last Updated: September 14, 2026

We want customers to have a clear and transparent shopping experience. This policy applies to drinkware and other consumer products purchased through our online store.

1. Business Information

Business Name: Multi-services København
CVR Number: 45379930
Business Type: Enkeltmandsvirksomhed (Sole Proprietorship)

Registered Business Address:
Sankt Peders Stræde 2
1453 Indre By
Denmark

Responsible Person: Victor David Marcon
Customer Service Email: a01025838189@gmail.com

2. Return Period

We accept eligible returns within 30 calendar days from the date you receive your order. If you are an EU consumer, your statutory 14-day right of withdrawal and other mandatory consumer rights remain unaffected.

To request a return, email us with your full name, order number, the email used for the order, product name, reason for return, and photos if the item is damaged, defective, incorrect, or incomplete. Please wait for our return instructions before sending an item.

3. Return Eligibility

For a voluntary return, the product should have been purchased from our store, be requested within the applicable return period, be in reasonable condition, include any supplied parts or accessories, and be packaged safely. Customers may inspect a product only as reasonably necessary to determine its nature, characteristics, and condition.

Where permitted by law, personalized or customized products, gift cards, and products excluded for health or hygiene reasons may not be eligible for voluntary return. This does not remove rights relating to defective, incorrect, or non-conforming products.

4. Return Method and Costs

Returns are accepted by mail or shipping carrier. After approving the request, we will provide the applicable return address and instructions. Do not send returns to the registered business address unless we specifically instruct you to do so.

For change-of-mind returns, the customer is responsible for return shipping costs unless applicable law requires otherwise. If an item is damaged, defective, incorrect, incomplete, or materially not as ordered, we will cover reasonable return shipping costs where required.

Restocking fee: €0.

5. Refunds

After receiving and inspecting an approved return, we normally begin processing the refund within 5 business days. Refunds are normally issued to the original payment method. Banks and payment providers may require additional time to display the refund.

Approved refunds may include the product price and standard original delivery charges where required by law. They may exclude customer-paid return shipping for voluntary returns, additional express delivery costs, and lawful deductions for diminished value caused by handling beyond reasonable inspection.

6. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. Contact us as soon as reasonably possible and include the order number, a description of the issue, and clear photos of the product and packaging where relevant. Depending on the circumstances and applicable law, the solution may include a replacement, refund, repair, or other required remedy.

7. Cancellations

To request cancellation, contact us as soon as possible. We will make reasonable efforts to cancel an order that has not been processed or shipped. If it has already shipped, you may request an eligible return after delivery.

8. Consumer Rights

Nothing in this policy limits mandatory consumer protection rights, including applicable rights relating to withdrawal, product conformity, defective goods, repair, replacement, price reduction, or refund.

9. Contact

For return, refund, damaged-item, incorrect-order, or cancellation questions, contact a01025838189@gmail.com. We aim to respond within 1–2 business days.