Company & Contact Information

Last Updated: September 14, 2026

We are committed to providing clear and accessible customer support for products, orders, payments, shipping, tracking, returns, refunds, and privacy requests.

1. Business Information

Business Name: Multi-services København
CVR Number: 45379930
Business Type: Enkeltmandsvirksomhed (Sole Proprietorship)

Registered Business Address:
Sankt Peders Stræde 2
1453 Indre By
Denmark

Responsible Person: Victor David Marcon

2. Customer Service

Email: a01025838189@gmail.com

We currently provide customer support by email and through the contact form on our website. We aim to respond within 1–2 business days.

We can assist with product information, product availability, orders, payments, shipping and tracking, returns and refunds, damaged or incorrect items, privacy requests, and general store questions.

3. Order Support

For order-related questions, please include your full name, order number, the email address used for the order, and a clear description of the request. For damaged, defective, incorrect, or incomplete orders, please also include clear photos of the product and packaging where relevant.

4. Shipping Information

Our current standard estimates are 1–3 business days for order processing and 8–15 business days for transit, for an estimated total of 9–18 business days. Standard shipping is currently listed as €0. Delivery estimates may vary by destination, carrier, customs, public holidays, and circumstances outside our reasonable control. Please see our Shipping Policy for complete details.

5. Returns and Refunds

We accept eligible returns within 30 calendar days after delivery. Mandatory consumer rights, including the EU statutory 14-day right of withdrawal where applicable, remain unaffected. Please contact us before sending a return and review our Return & Refund Policy for eligibility, instructions, costs, and refund details.

6. Privacy Requests

For requests concerning access, correction, deletion, objection, restriction, portability, or marketing preferences, contact the customer service email above. We may request information reasonably necessary to verify your identity before processing certain requests. Please see our Privacy Policy for more information.

7. Complaints

If you are dissatisfied with a product, order, payment, delivery, return, refund, or customer service, contact us with the order number, a clear description, relevant documents or photos, and the solution requested. We will make reasonable efforts to review the matter promptly. Nothing on this page limits mandatory consumer rights.

8. Important Address Notice

The registered business address above is provided for business identification and correspondence. Do not send product returns to that address unless we specifically instruct you to do so.